To request support, you would simply call the office or email BenITech support team on firstname.lastname@example.org
Support would be carried out in 3 ways:
- Telephone Support
- Remote Support
- On-Site Support
Telephone support is basically for simple questions or problems, BenITech technicians will guide staff through solving your issue!
Remote support is when you are having a complex issue, BenITech technicians will instantly connect directly to your PC and repair it for you.
On-Site support, should your computers go down / network go down, BenITech technicians would be unable to connect remotely and therefore would come on-site to repair the problem. BenITech support team will call to arrange a time. This will be done within 4 hours of when the problem is reported to BenITech.
Whatever your location, using remote technology we can access your systems.
To start a remote support session, please do the following:
Click the download link below.
Open or Save the download.
When the file opens, it will bring an ID and Password box. Give this information to your technician.